CITIZEN SERVICE DELIVERY CHARTER
| DESCRIPTION OF SERVICE | REQUIREMENTS | COST IMPLICATION (KSHS) | TIMELINES |
| Customer handling (response to verbal enquiries and requests) | Enquiry by customer | Free | Immediate |
| Response to phone calls | None | Free | By the third ring |
| Response to written correspondence | Free | Within 2 days | |
| Letter | Free | Within 7 days | |
| Processing of payment for goods and services | Presentation of relevant documents (LSO, LPO, Invoices) and any other documents as may be required | Free | Within 30 days after presentation of documents |
| Resolution of complaints | Written complaint providing specific details | Free | Within 10 days |
WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY
Any service that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to:
Contact Information All public correspondences may be addressed to:
| The Chief Executive Officer, The Sacco Societies Regulatory Authority (SASRA) P.O. Box 25089-00100, Nairobi, Kenya Tel: +254 (20) 2935101 E-mail: info@sasra.go.ke | The Commission Secretary/Chief Executive Officer, Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki way, Nairobi. P.O. Box 20414-00200 Nairobi Tel : +254 (0)20 240337/0722970604 Email : info@ombudsman.go.ke |
MKATABA WA UTOAJI HUDUMA
| MAELEZO YA HUDUMA | MAHITAJI | GHARAMA | MUDA |
| Utunzaji wa mteja (jibu kwa maswali ya ombi na maombi) | Uchunguzi wa wateja | Bure | Mara moja |
| Kujibu kwa simu | Hakuna | Bure | Na mlio wa tatu |
| Kujibu mawasiliano | Barua pepe | Bure | Siku mbili baada ya kutuma |
| Barua | Bure | Siku saba baada ya kutuma | |
| Usindikaji wa malipo ya bidhaa na huduma | Uwasilishaji wa hati husika (LSO, LPO, ankara) na nyaraka zozote zinazohitajika | Bure | Ndani ya siku 30 baada ya uwasilishaji wa hati |
| Azimio la malalamiko | Malalamiko yaliyoandikwa yanatoa maelezo maalum | Bure | Ndani ya siku 10 |
TUNAJITOLEA KUTOA HUDUMA ZENYE UFANISI NA BORA KWA WATEJA WETU WOTE
Habari ya Mawasiliano Maandishi yote ya umma yanaweza kushughulikiwa kwa:
Afisa Mkuu,
Halmashauri ya kudhibiti vyama vya ushirika vya akiba na mikopo
S.L.P 25089-00100,
Nairobi, Kenya
Simu: +254 (20) 2935101
Barua pepe: info@sasra.go.ke
Ikiwa hujafurahishwa na jinsi ambavyo tumekuhudumia ama maelezo ya jinsi ya kurekebisha udhaifu, unaweza wasiliana na Tume inayohusika na utekelezaji Haki (Ombudsman) kupitia anwani zifuatazo:
Ofisi kuu:
Orofa ya Pili, West End Towers
Ulioko kushoto la Shule ya Sekondari ya Aga Khan kwenye Barabara ya Waiyaki Way – Westlands
S.L.P. 20414 – 00200
NAIROBI.
Simu: +254-20-240337/0722970604
Barua pepe: info@ombudsman.go.ke
HUDUMA BORA NI HAKI YAKO