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SACCO SOCIETIES REGULATORY AUTHORITY (SASRA)

SACCO SOCIETIES REGULATORY AUTHORITY (SASRA)

Securing Sacco Funds

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Service Charter

CITIZEN SERVICE DELIVERY CHARTER

DESCRIPTION OF SERVICEREQUIREMENTSCOST IMPLICATION (KSHS)TIMELINES
Customer handling (response to verbal enquiries and requests)Enquiry by customerFreeImmediate
Response to phone callsNoneFreeBy the third ring
Response to written correspondenceEmailFreeWithin 2 days
LetterFreeWithin 7 days
Processing of payment for goods and servicesPresentation of relevant documents (LSO, LPO, Invoices) and any other documents as may be requiredFreeWithin 30 days after presentation of documents
Resolution of complaintsWritten complaint providing specific detailsFreeWithin 10 days

WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY

Any service that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to:

Contact Information All public correspondences may be addressed to:

The Chief Executive Officer, The Sacco Societies Regulatory Authority (SASRA) P.O. Box 25089-00100, Nairobi, Kenya Tel: +254 (20) 2935101 E-mail:  info@sasra.go.ke  The Commission Secretary/Chief Executive Officer, Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki way, Nairobi.  P.O. Box 20414-00200 Nairobi  Tel : +254 (0)20 240337/0722970604  Email : info@ombudsman.go.ke

MKATABA WA UTOAJI HUDUMA

MAELEZO YA HUDUMAMAHITAJIGHARAMAMUDA
Utunzaji wa mteja (jibu kwa maswali ya ombi na maombi)Uchunguzi wa watejaBureMara moja
Kujibu kwa simuHakunaBureNa mlio wa tatu
Kujibu mawasilianoBarua pepeBureSiku mbili baada ya kutuma
BaruaBureSiku saba baada ya kutuma
Usindikaji wa malipo ya bidhaa na hudumaUwasilishaji wa hati husika (LSO, LPO, ankara) na nyaraka zozote zinazohitajikaBureNdani ya siku 30 baada ya uwasilishaji wa hati
Azimio la malalamikoMalalamiko yaliyoandikwa yanatoa maelezo maalumBureNdani ya siku 10

TUNAJITOLEA KUTOA HUDUMA ZENYE UFANISI NA BORA KWA WATEJA WETU WOTE

Habari ya Mawasiliano Maandishi yote ya umma yanaweza kushughulikiwa kwa:

Afisa Mkuu,

Halmashauri ya kudhibiti vyama vya ushirika vya akiba na mikopo

S.L.P 25089-00100,

Nairobi, Kenya

Simu: +254 (20) 2935101

Barua pepe: info@sasra.go.ke

Ikiwa hujafurahishwa na jinsi ambavyo tumekuhudumia ama maelezo ya jinsi ya kurekebisha udhaifu, unaweza wasiliana na Tume inayohusika na utekelezaji Haki (Ombudsman) kupitia anwani zifuatazo:

Ofisi kuu:

Orofa ya Pili, West End Towers

Ulioko kushoto la Shule ya Sekondari ya Aga Khan kwenye Barabara ya Waiyaki Way – Westlands

S.L.P. 20414 – 00200

NAIROBI.

Simu: +254-20-240337/0722970604

Barua pepe: info@ombudsman.go.ke

HUDUMA BORA NI HAKI YAKO

  • Financial Regulators
  • Capital Markets Authority
  • Central Bank of Kenya
  • Insurance Regulatory Authority
  • Retirement Benefits Authority
  • Government Partners
  • Ministry of Agriculture, livestock, Fisheries & cooperatives
  • Directorate of Criminal Investigations
  • National Cooperative Organization
  • Cooperative Alliance of Kenya(CAK)
  • Kenya Union of Savings and Credit Cooperatives (KUSCCO)
  • Cooperative Insurance Company (CIC)
  • Cooperative Bank of Kenya
  • Cooperative University of Kenya (CUK)
  • National Cooperative Housing Union (NACHU)
  • International Partners
  • World Council of Credit Unions(WOCCU)
  • African Confederation of Cooperative Savings and Credit Association (ACCOSCA)

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