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SACCO SOCIETIES REGULATORY AUTHORITY (SASRA)

SACCO SOCIETIES REGULATORY AUTHORITY (SASRA)

Securing Sacco Funds

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Service Charter

CITIZEN SERVICE DELIVERY CHARTER

DESCRIPTION OF SERVICE REQUIREMENTS COST IMPLICATION (KSHS) TIMELINES
Customer handling (response to verbal enquiries and requests) Enquiry by customer Free Immediate
Response to phone calls None Free By the third ring
Response to written correspondence Email Free Within 2 days
Letter Free Within 7 days
Processing of payment for goods and services Presentation of relevant documents (LSO, LPO, Invoices) and any other documents as may be required Free Within 30 days after presentation of documents
Resolution of complaints Written complaint providing specific details Free Within 10 days

WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY

Any service that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to:

Contact Information All public correspondences may be addressed to:

The Chief Executive Officer, The Sacco Societies Regulatory Authority (SASRA) P.O. Box 25089-00100, Nairobi, Kenya Tel: +254 (20) 2935101 E-mail:  info@sasra.go.ke   The Commission Secretary/Chief Executive Officer, Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki way, Nairobi.  P.O. Box 20414-00200 Nairobi  Tel : +254 (0)20 240337/0722970604  Email : info@ombudsman.go.ke

MKATABA WA UTOAJI HUDUMA

MAELEZO YA HUDUMA MAHITAJI GHARAMA MUDA
Utunzaji wa mteja (jibu kwa maswali ya ombi na maombi) Uchunguzi wa wateja Bure Mara moja
Kujibu kwa simu Hakuna Bure Na mlio wa tatu
Kujibu mawasiliano Barua pepe Bure Siku mbili baada ya kutuma
Barua Bure Siku saba baada ya kutuma
Usindikaji wa malipo ya bidhaa na huduma Uwasilishaji wa hati husika (LSO, LPO, ankara) na nyaraka zozote zinazohitajika Bure Ndani ya siku 30 baada ya uwasilishaji wa hati
Azimio la malalamiko Malalamiko yaliyoandikwa yanatoa maelezo maalum Bure Ndani ya siku 10

TUNAJITOLEA KUTOA HUDUMA ZENYE UFANISI NA BORA KWA WATEJA WETU WOTE

Habari ya Mawasiliano Maandishi yote ya umma yanaweza kushughulikiwa kwa:

Afisa Mkuu,

Halmashauri ya kudhibiti vyama vya ushirika vya akiba na mikopo

S.L.P 25089-00100,

Nairobi, Kenya

Simu: +254 (20) 2935101

Barua pepe: info@sasra.go.ke

Ikiwa hujafurahishwa na jinsi ambavyo tumekuhudumia ama maelezo ya jinsi ya kurekebisha udhaifu, unaweza wasiliana na Tume inayohusika na utekelezaji Haki (Ombudsman) kupitia anwani zifuatazo:

Ofisi kuu:

Orofa ya Pili, West End Towers

Ulioko kushoto la Shule ya Sekondari ya Aga Khan kwenye Barabara ya Waiyaki Way – Westlands

S.L.P. 20414 – 00200

NAIROBI.

Simu: +254-20-240337/0722970604

Barua pepe: info@ombudsman.go.ke

HUDUMA BORA NI HAKI YAKO

 

SASRA CHARTER Kiswahili

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March 31, 2023
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SASRA CHARTER English

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March 31, 2023
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Payment for goods – Process

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September 19, 2022
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Official Email Handling process

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September 19, 2022
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Visitor Handling Process

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Internal Complaints Handling Process

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Phone Call Handling process

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Official letters Process

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September 19, 2022
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